Changing Oil and Changing Times – The Independent Auto Repair Service Dilemma
You’ve been in something unforeseen or your car has experienced some cosmetic/structural damage because of bad elements. Either way, you want the dents, dings and scratches fixed as soon as possible. Entrusting your prize vehicle to the first auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have the best interest at heart.
Take for instance firearm control “Sierra Vista Herald” news report declaring, “Auto repair shops to be witnessed.” Seems Arizona’s new attorney general is putting a sting operation into effect in the state that will “determine if those in the business of car repair are increasingly being honest with their account holders.”
What prompted the great need of such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that the cars require expensive add-on services when they actually do not. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them into a lowball estimate.
In light of situations like these, it’s no wonder that recognition is being passed out by the Better Business Bureau and other watchdog organizations to auto body repair services that their very own customers’ best interests at heart. Recently, EMC Publishers reported than a “Local auto repair shop [had been] recognized by BBB for its quality.”
The auto repair shop was selected by a “panel of judges which include business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in other areas of business by business repair service provider secured the win.
One of the ways that the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective always be getting you back within road quickly and when using the confidence that your vehicle has been restored as part of your complete satisfaction. ICAR Gold class certification also helps to ensure that your auto repair technicians have obtained the highest credentials in the industry to get the task finished right.
Another way exactly where the auto repair service walked away an issue honor was using the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available to them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative material. Watch out for auto body shops that use knock-offs or cheap imitations but impose just slightly below a competitor which usually is committed to downside deal and backs it up with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in worries that you’re being ripped off because of your auto repair garage. A reputable car body team focuses on taking that stress out within the process with appreciation of detail from quote, to insurance agency document approvals, all the way up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777
